At 21huat, your privacy is not just a legal obligation — it is our genuine commitment. This document clearly explains how your personal data is collected, used, protected, and managed on our platform.
We implement multiple layers of security to ensure every member's personal data remains safe and protected at all times.
All information you submit through the 21huat platform is protected with 256-bit SSL encryption. This means sensitive data such as your bank account number, password, and personal details cannot be intercepted by outside parties during transmission.
Member data is stored in data centers with multi-layered physical and digital security. Only authorized personnel with specific permissions may access members' personal information, and every access is recorded in an automated audit log.
Our KYC (Know Your Customer) process is designed to protect you from unauthorized use of your identity. Submitted documents are stored securely and used solely for verification purposes, never shared without reason.
21huat never sells, rents, or trades members' personal data to any third party for marketing or commercial purposes. Any data sharing only occurs when required by law or to process your transactions.
The 21huat app for Android and iOS features local data encryption, biometric authentication, and protection against unauthorized screenshots. Login sessions expire automatically after a period of inactivity for added security.
All data handling practices at 21huat comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect your right to access, correct, and delete your personal data in accordance with the provisions of that Act.
Note: This Privacy Policy applies to all users of the 21huat platform, including the 21huat.onl website and our official mobile app. By using this platform, you agree to the terms set out in this document.
21huat values the privacy of every individual who uses our platform. As an online entertainment platform operating in Malaysia, we understand the importance of member trust and our responsibility to protect your personal information.
This Privacy Policy is designed to clearly and transparently explain how we collect, process, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.
We encourage you to read this document in full. If any section raises questions, our customer support team is available via live chat 24 hours a day, 7 days a week.
This policy is effective from January 2026. Any updates will be reflected on this page with the latest revision date.
21huat collects various types of personal data depending on how you interact with our platform. The main categories of data collected are as follows:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, IC number | Account verification & KYC |
| Contact Information | Phone number, email address | Communication & OTP verification |
| Financial Information | Bank account number, bank name | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser | Security & fraud detection |
| Usage Data | Game records, betting history | Service improvement |
Data is collected through three main methods: first, information you provide directly during registration or platform use; second, data automatically generated as you use our services; and third, information we receive from trusted third-party payment providers for transaction verification purposes.
21huat will never ask for your password via email, SMS, or phone call. If you receive any such request, do not comply and report it to our support team immediately.
Every piece of data we collect has a specific and legitimate purpose. 21huat does not use your data for any purpose other than those stated below:
You may opt out of marketing communications at any time through your account settings or by contacting our support team. Transaction and security notifications cannot be disabled as they are essential for protecting your account.
21huat does not sell, rent, or trade members' personal data to any external party for commercial purposes. However, there are limited situations where we may need to share certain information:
All third parties working with 21huat are bound by strict data confidentiality agreements and are required to uphold the same data protection standards as we do.
21huat uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the 21huat platform.
Your data security is our highest priority. 21huat implements a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
Your personal data is retained for as long as necessary to fulfill the purpose of collection or as required by law. Generally, active account records are kept for the duration of membership, while closed account records are retained for a minimum of 7 years in accordance with regulatory requirements.
While no system is 100% secure, 21huat continuously updates our security measures in response to the latest threats. Should any data breach occur that affects you, we will notify you within 72 hours of detecting the incident.
Under Malaysia's PDPA and 21huat's privacy policy, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you.
You may request correction of inaccurate or incomplete data.
You may request deletion of your personal data subject to certain conditions.
You may object to the processing of your data for direct marketing purposes.
You may request your data in a machine-readable format.
You may request restriction of data processing under certain circumstances.
To exercise any of the above rights, contact us via live chat or email at [email protected]. We will process your request within 14 business days.
The 21huat platform is strictly for users aged 18 and above. We do not knowingly collect, store, or process any personal data belonging to individuals under the age of 18.
If you believe someone under the age of 18 has registered at 21huat, please contact our support team immediately at [email protected] and we will take immediate action.
The 21huat platform may contain links to websites of game providers or other services. This Privacy Policy applies solely to the 21huat platform and does not cover the privacy practices of those external websites.
21huat reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new technologies we adopt.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our privacy team:
Your data is fully protected at 21huat. Register now and enjoy a safe, fair, and rewarding online gaming experience — with first-class privacy protection for every member.