21huat Terms and Conditions — Complete Platform Usage Guide

1Introduction & Acceptance of Terms

Welcome to 21huat, an online entertainment platform offering a wide range of slot games, Live Casino, fish shooting games, and sports betting to users in Malaysia. This website is operated under the domain 21huat.onl.

By accessing, browsing, or using any part of the 21huat platform — whether via web browser or mobile app — you confirm that you have read, understood, and agree to be bound by all Terms and Conditions contained in this document, along with the Privacy Policy and all other policies referenced herein.

If you disagree with any part of these terms, you are required to stop using the 21huat platform. Continued use of the platform after terms are updated means you automatically accept the latest version.

2Member Eligibility

To register and use 21huat services, you must meet all of the following eligibility requirements without exception:

• At least 18 years old on the date of registration.
• Residing in or accessing the platform from a location where the use of such services is permitted.
• Not currently on an active self-exclusion list on any gambling platform.
• Registering in your own name and for your own use — not on behalf of a third party.
• Having full legal capacity to enter into a binding agreement.
• Not previously banned or barred by 21huat for any breach of terms.

3Account Registration

Each individual is only allowed to have one account only on the 21huat platform. Creating multiple accounts — even using different information — is a serious violation that may result in the closure of all associated accounts and forfeiture of balances and wins.

• All information provided during registration must be accurate, complete, and up to date.
• Your full name, phone number, and bank account number must match your identification documents.
• You are responsible for keeping your account information up to date whenever changes occur.
• Your account password is your sole responsibility — never share it with anyone.
• KYC (Know Your Customer) verification may be required before your first withdrawal is approved.

21huat uses a phone number verification system during registration. A registered phone number cannot be reused to open a new account.

4Deposits & Payment Methods

21huat supports a range of local Malaysia payment methods to make your deposit transactions easy. All available methods are secure, fast, and support Malaysian Ringgit (MYR).

• Deposits must be made from an account registered in the user's own name only.
• 21huat does not accept cash deposits, international wire transfers, or cryptocurrency.
• Any failed deposits will be refunded within 1–3 business days.
• 21huat does not charge any processing fees for deposits.

5Fund Withdrawal

21huat processes withdrawals with an average turnaround of 5 minutes — among the fastest in the industry in Malaysia. However, actual processing times may vary depending on the withdrawal method and bank processing hours.

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals may only be made to a bank account or e-wallet registered in the user's own name.
• KYC verification must be completed before your first withdrawal is processed.
• Withdrawals involving bonus balances must meet the rollover requirements first.
• 21huat reserves the right to request supporting documents for withdrawals exceeding RM 10,000.
• There is no limit on the number of daily withdrawals — you may submit a withdrawal request at any time.

6Bonuses & Promotions

21huat offers a variety of bonus and promotion programs for new and existing members. All bonuses are subject to rollover requirements and validity periods as specified in each promotion.

• Welcome bonus up to RM 288 for new members making their first deposit.
• The standard rollover requirement is x10 to x20 depending on the bonus type.
• Bonuses cannot be directly converted to cash without meeting the rollover requirements.
• Each member is entitled to claim the welcome bonus once only.
• Hedge betting using bonuses is prohibited and will result in bonus forfeiture.
• 21huat reserves the right to cancel or modify any promotion without prior notice.

For more information on the latest promotions, visit the Promotions ours.

7Game Rules

All games available on the 21huat platform — including slot games, Live Casino, fish shooting games, and sports betting — are governed by their respective specific rules. Detailed rules for each game can be found within the game interface.

• All game outcomes generated by the RNG system are final and not subject to dispute.
• Sports betting results are subject to the market settlement policy in effect.
• If a technical disruption occurs during gameplay, the affected round may be voided and the bet refunded.
• 21huat is not liable for any losses caused by internet disruptions on the user's end.
• Bets placed after the game result has been determined are invalid and will be voided.

8Prohibited Activities

The following activities are strictly prohibited on the 21huat platform. Violating any of these prohibitions may result in immediate account closure and forfeiture of all funds without compensation:

• Using bots, automated scripts, or third-party software to control gameplay.
• System manipulation, bug exploitation, or abuse of technical vulnerabilities on the platform.
• Identity fraud or use of another person's personal information.
• Money laundering or any other illegal financial activity conducted through the platform.
• Creating multiple accounts to claim bonuses or circumvent betting limits.
• Player collusion in Live Casino or poker games.
• Threats, harassment, or abusive language directed at customer support staff.

9Privacy & Data Security

21huat takes the protection of all members' personal data seriously. All information collected is used solely for identity verification, transaction processing, and service improvement.

• All data is transmitted using 256-bit SSL encryption.
• Your personal information will not be sold or shared with third parties without your consent.
• Data is stored on secure servers with multi-layered access controls.
• You have the right to request access to, correction of, or deletion of your personal data.

For full details, please read Privacy Policy ours.

10Account Closure & Suspension

21huat reserves the right to close or suspend any account for the following reasons:

• Violation of any section of these Terms and Conditions.
• Confirmation that the user does not meet the eligibility requirements.
• Suspicious activity or conduct potentially involving fraud.
• A self-exclusion request submitted by the user.
• Instructions from authorities or relevant regulatory bodies.

If an account is closed for legitimate reasons with no terms violation, the remaining balance will be returned to the user within 7 business days after the review process is complete.

11Limitation of Liability

21huat provides an online entertainment platform "as is" and makes no guarantees regarding continuous, uninterrupted platform availability.

• 21huat is not liable for any indirect, incidental, or consequential losses arising from use of the platform.
• 21huat's maximum total liability to any user is limited to the net deposit amount made within the 30 days preceding the claim.
• 21huat is not liable for any losses caused by the failure of third-party service providers, including banks or e-wallet operators.

12Terms Amendment

21huat reserves the right to update, amend, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on this website.

• Members will be notified of material changes via in-platform notifications or email.
• Continued use of the platform after amendments are published constitutes acceptance of the updated terms.
• If you disagree with the amendments, you have the right to close your account before they take effect.